Shipping Policy

Sootheviax provides a transparent and efficient logistics process for all automated equipment deliveries within Hong Kong. This policy ensures that our users understand the exact timelines and methods used to bring our products to their doorstep while remaining compliant with local standards and digital advertising requirements.

Geographic Scope of Service

Our delivery operations are restricted exclusively to the Hong Kong Special Administrative Region. We do not facilitate international shipping or deliveries to regions outside of Hong Kong. This focus allows us to maintain a reliable and consistent delivery standard for our local community.

Shipping Timelines and Expectations

We understand that timely delivery is important. Our shipping process is structured into two distinct phases to ensure your item is handled with appropriate attention:

• Handling and Packaging Phase: We require 2 business days to process your order, package the automated equipment, and prepare it for the logistics team.
• Transit Phase: Once the item has left our facility, it typically takes 1 to 2 working days to reach your specific address within Hong Kong.
• Estimated Delivery Time: Customers will receive their orders within a total window of 3 to 4 working days from the date of order confirmation.

Please note that working days are defined as Monday through Friday, excluding public holidays in Hong Kong.

Shipping Costs and Fees

To provide a clear shopping experience without surprises at checkout, Sootheviax does not charge for shipping.

• Standard Delivery: This service is provided at no extra cost to the customer.
• Restocking Fees: We do not apply any restocking fees for items returned according to our policy.
• No Hidden Charges: The price listed on the product page is the final price you pay at your doorstep.

Cash on Delivery (COD) and Final Payment

We operate using a Cash on Delivery model for all orders. This means you do not pay for your shipping or the product online. Full payment is collected in person at the time of delivery. This method ensures you only provide payment once the product has physically arrived at your location.

Order Tracking and Cancellations

You may cancel your order at any time while it remains within our warehouse during the handling phase. However, once the product has been dispatched and is with our logistics partners, the delivery must be completed. If you have questions about the status of your shipment, our team is available to provide updates.

Legal and Regulatory Compliance

Sootheviax operates in accordance with the Import and Export Ordinance and the Road Traffic Ordinance of Hong Kong regarding the movement of goods. We provide all necessary contact details and operational hours to ensure customers can reach us throughout the shipping process.

Contact Support

For any inquiries regarding your shipment or our logistics practices, please contact our support team during our active hours:

• Email: massage@sootheviax.com
• Hours: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
• Response Time: We aim to address all shipping queries within one business day.