This document outlines how Sootheviax manages your personal details when you interact with our platform in Hong Kong. We prioritize clarity and transparency regarding your data rights under the Personal Data (Privacy) Ordinance (PDPO).

Q: What Information Is Collected?

When you browse our site or purchase an automated chair, we gather specific details to facilitate your experience. This includes "Direct Data" such as your name, delivery address within Hong Kong, and your email address. We use this to process your orders and ensure our equipment reaches your home or office.

We also collect "Digital Footprints" or functional data. This involves your IP address, browser type, and how you navigate our pages. Using small files called cookies helps us understand which automated features interest you.

This functional information does not identify you personally but helps us improve the way our website functions for every visitor. We do not collect sensitive data or background details that are unnecessary for fulfilling your request for our products.

Q: How Is My Data Used for Ads?

We work with external partners like Google to show you relevant content based on your interests. When you visit Sootheviax, Google may use cookies to serve ads on other websites you visit. This process helps us reach individuals who are looking for automated relaxation solutions.

You have full control over this. You can manage your ad preferences through Google’s Ad Settings or by using "Incognito" modes on your browser. We do not share your private contact details with advertisers for their own marketing purposes.

Our goal is to provide a smooth digital journey without being intrusive. If you prefer not to see personalized ads, you can opt out of third-party cookie tracking through your browser settings at any time.

Q: Is My Data Safe?

We take the security of your information seriously. Sootheviax employs standard encryption protocols to protect data during transmission. This means when you enter your address or contact details, the information is scrambled to prevent unauthorized parties from viewing it.

Internal access to your data is strictly limited. Only employees who require the information to perform a specific task, such as delivery coordination, are granted access to your personal details. We store your information on secure servers and follow the guidelines set by the PDPO to ensure your privacy remains intact.

While no online platform can claim absolute immunity from risks, we implement consistent updates to our security measures to maintain a high level of protection for our community.

Q: How Do We Follow Hong Kong Law?

As a business operating in Hong Kong, we comply with the Personal Data (Privacy) Ordinance (PDPO). This law gives you specific rights over your information. You have the right to ask if we hold your data, request a copy of that data, or ask for corrections if the information is inaccurate.

We only keep your personal details for as long as necessary to provide our services or as required by local legal standards. If we no longer need your information for the purposes for which it was collected, we take steps to delete or anonymize it. We respect your autonomy and aim to be a responsible participant in the local digital economy.

Q: Who Do I Contact?

If you have questions about how we handle your data or if you wish to exercise your rights under the PDPO, please reach out to our team. We are here to provide answers and ensure you feel comfortable with our practices.

We aim to respond to all privacy-related inquiries within a reasonable timeframe. Your trust is important to us, and we are committed to maintaining a transparent relationship with all our users.